Customer Success Story: Kaw Valley Greenhouses

Information would usually take about a week to get to us.... Now we can immediately help customers.
— Megan Pickford, Office Manager, Kaw Valley Greenhouses
Pink and purple hydrangeas on display at a greenhouse retail location

Challenge
Kaw Valley Greenhouses needed a digital solution to replace their easily damaged and time-consuming paperwork. When relying on paper forms, documents were often lost or turned in damaged, and took far too long to deliver from retail locations to the back-office.

Solution
Kaw Valley digitized their retail and human resources forms with GoFormz, allowing team members to collect data directly from mobile devices, and route completed forms and information to the back-office in real-time. With instant access to completed forms, Kaw Valley can now more rapidly respond to customer needs, expedite seasonal hiring paperwork and processing, and improve communication between locations.

Results

  • Real-time data expedites communication between retail and office locations

  • Instant access to customer incident data accelerates response times

  • Image fields allow for the capture of retail location photos

  • Form logic completes cash balancing calculations for employees

  • Automated workflows streamline form routing and eliminate costly delivery delays

Digital forms used

  • Inventory forms

  • Theft forms

  • Hiring forms

  • Customer Incident form

  • Supply Request forms

  • Cash Balancing forms

To learn more about Kaw Valley’s mobile forms use case, and read their full success story, click here or the button below.