Customer Success Story: Kaw Valley Greenhouses
“Information would usually take about a week to get to us.... Now we can immediately help customers.”
Challenge
Kaw Valley Greenhouses needed a digital solution to replace their easily damaged and time-consuming paperwork. When relying on paper forms, documents were often lost or turned in damaged, and took far too long to deliver from retail locations to the back-office.
Solution
Kaw Valley digitized their retail and human resources forms with GoFormz, allowing team members to collect data directly from mobile devices, and route completed forms and information to the back-office in real-time. With instant access to completed forms, Kaw Valley can now more rapidly respond to customer needs, expedite seasonal hiring paperwork and processing, and improve communication between locations.
Results
Real-time data expedites communication between retail and office locations
Instant access to customer incident data accelerates response times
Image fields allow for the capture of retail location photos
Form logic completes cash balancing calculations for employees
Automated workflows streamline form routing and eliminate costly delivery delays
Digital forms used
Inventory forms
Theft forms
Hiring forms
Customer Incident form
Supply Request forms
Cash Balancing forms
To learn more about Kaw Valley’s mobile forms use case, and read their full success story, click here or the button below.
