How GoFormz Is Changing the Game for Field Technicians
Supercharge your field operations with powerful data capture capabilities
Field operations demand constant vigilance and seamless communication to ensure efficiency and accuracy. Keeping teams aligned with their tasks and maintaining real-time updates is essential for staying on schedule and avoiding costly delays. However, relying on traditional communication methods, such as paper forms, phone calls, and text messages, often leads to critical information getting lost, miscommunicated, or delayed. These inefficiencies create bottlenecks, reduce productivity, and increase the risk of errors in the field.
Organizations can revolutionize their data collection process by implementing a field service software solution like GoFormz. Digital forms enable teams to instantly capture, store, and share information, eliminating manual data entry errors and reducing redundancies. Additionally, Automated Workflows ensure that collected data is seamlessly routed to the appropriate personnel or systems, improving operational transparency and accountability.
In this blog, we’ll explore how GoFormz is changing the game for field technicians by enhancing communication, streamlining data collection, and driving efficiency through digital transformation.
Offline Forms
GoFormz provides the capability to capture data offline using offline mobile forms, allowing teams to collect critical information even in the most remote locations without internet access. Once connectivity is restored, the captured data is automatically synced and routed to the appropriate destinations, ensuring a seamless workflow.
This offline functionality eliminates the frustration of being kicked out of the software while filling out forms, reducing the need for rework and enhancing productivity. Additionally, offline forms keep field teams connected with office personnel, improving communication, collaboration, and overall efficiency in field operations.
Enriched Data
Field technicians can use digital forms to capture new types of data that were previously impossible to document using traditional paper-based methods. With the Image and Sketch fields, teams can snap photos of hazards or important site details and annotate them directly on the image, improving clarity and communication.
Audio Recording fields allow field teams to document work details verbally, ensuring instructions are clearly communicated and providing a record of information sharing that helps protect the business.
Additionally, File Attachment fields enable teams to upload essential site documents directly within a digital form, eliminating the need to search for separate paperwork and streamlining workflows. By leveraging these data capture features, field teams can enhance accuracy, efficiency, and collaboration in their daily operations.
Automated Workflows
Automation is a game-changer for businesses, enabling greater efficiency, accuracy, and agility. By leveraging Automated Workflows, field technicians can instantly share critical information, ensuring real-time updates and empowering businesses with actionable insights.
With automation in place, completed forms can be automatically emailed, uploaded to Cloud storage, updated in spreadsheets, and more, eliminating manual tasks and reducing the risk of errors. For example, a completed invoice form can be instantly routed to a designated invoicing folder, allowing the finance team to review and process payments in real time, streamlining the billing process.
Customer Spotlight: Reduces average billing cycle times by 57%
ServiceMaster, a national provider of disaster restoration services, relied on handwritten notes and after-the-fact photos to document services, making it difficult to bill for completed work accurately. ServiceMaster needed a digital data capture solution that allowed users to digitize their existing forms and insurance-provided documents.
Utilizing the Google Workspace integration and GoFormz automations, ServiceMaster teams can now automatically route data to specific Google Sheets and job folders, instantly populate form fields with highly accurate information pulled from databases, and capture data offline in remote locations – reducing average billing cycle times by 57% and decreasing labor percentages by 12%. Learn more here >
“The average number of days it took us to bill in April was 20.08, in May it was about 16, and then in June the average was 9.9. Currently, we are sitting at 8.6 days in July.”
Ready to transform your field service operations? Whether you want to digitize a timesheet template or expand into the realm of digital data collection, explore how GoFormz can revolutionize your field technicians' operations and streamline your processes to thrive in the modern landscape.
