3 Ways HIPAA-Secure Online Forms Can Improve Your Patient Retention
Improve your healthcare operation’s patient care and retention with HIPAA-secure online forms and real-time data capture
In healthcare, every interaction with a patient impacts retention. From intake to follow-up, it is critical that healthcare teams prioritize efficient, clear, and professional communication, as each interaction can impact retention and attrition.
Paper forms, rigid PDFs, and cumbersome spreadsheets often hinder patient communication and care – presenting healthcare teams with unnecessary obstacles and risking critical data capture. For example, paper forms can be easily lost or completed incorrectly, requiring additional documentation and time from the patient. Additionally, paper forms not only require patients to spend time completing documentation by hand, but also require administrative teams to rekey information into computer systems, scan and fax documents, and physical store forms on-site – wasting valuable time.
The demands and delays of paper forms, in turn, impact the efficiency of your operation’s patient care, jeopardizing retention and patient satisfaction. Fortunately, digital and online HIPAA forms can help – explore the three ways HIPAA-secure online forms can improve your operation’s patient retention below:
Accelerate patient intake
Patient intake no longer needs to be a source of frustration and attrition for healthcare operations. With HIPAA-secure online patient intake forms, links to your online forms can be easily shared with prospective patients via email or by posting to your practice’s website. Patients can then easily and securely submit their intake documents ahead of their appointment, from the convenience of home. Once completed, digital patient intake forms can be instantly routed to administrative teams, accelerating response times and processing.Fields within your digital patient intake forms can even be made Required, ensuring critical information and authorizations are entered prior to form submission.
Streamline patient feedback
Patient feedback is vital for healthcare operations, providing valuable perspective into patient care. With online forms, patients can easily submit patient feedback, which can be instantly accessed by administrative teams and management for review and response. Your online patient feedback forms can be easily equipped with a variety of fields, like Likert Scales, to allow for a wide range of responses. Leveraging Drop Down menus and Data Sources, the selection of a location or practitioner can instantly populate form fields with corresponding information, reducing data entry demands for patients, eliminating the need for redundant data entry, and reducing opportunities for error. With more regular, comprehensive data capture delivered in real-time, your healthcare operation can quickly address patient needs, before (or as soon as) an issue arises.Rapidly respond to patient needs
Rather than wait on the hand-delivery of feedback forms, if a patient submits an online form detailing a complaint or concern, healthcare teams can rapidly respond to issues. By immediately addressing patient concerns, your healthcare operation can reduce attrition and ensure patients that their experience is the utmost priority for your team.
To learn more about how digital forms can improve your healthcare data capture and patient care, check out how Lifeline Addiction Services leverages HIPAA-secure online forms to rapidly onboard new patients and efficiently address client needs.
