Mobile Forms Customer Story: Furniture Medic
“In the past, our dealers all had a different way of collecting data from a disaster site. With GoFormz, we’ve standardized the process so dealers are getting inspections done faster, and they’re able to book more business.”
About Furniture Medic: Founded in 1992, Furniture Medic is the world's largest furniture repair and wood restoration company. Renowned for their expedient, high quality and professional services, Furniture Medic Disaster Restoration works to return damaged furniture, cabinets, millwork, heirlooms, and more, to their pre-loss condition.
Challenge: Inconsistent, incomplete data capture
Furniture Medic Disaster Restoration struggled with inconsistent and incomplete data collection across their many dealers and visited disaster sites. Inspection forms needed to complete critical insurance claim validations were handed in with missing information and dealers were burdened with transferring site photos from cameras to computers and finally to email – threatening the 72-hour deadline for each inspection.
Solution: Standardized, digital documentation
Using GoFormz to digitize their existing paper inspection forms, field personnel can now input claim data directly into a form on an iPad. These mobile inspection forms can also host Images, allowing team members to leverage their device’s camera to input photos of any damage. Once completed, GoFormz then generates a PDF of the submitted inspection form, which is then sent to the insurance adjuster for review.
“GoFormz made it easy for me to create a standard inspection form for all dealers to collect data at disaster sites, including information like the problem description, solution, repair costs, and estimated replacement costs. As a result, insurance adjusters are getting the data they need, faster.”
Results: Improved inspections and elevated customer care
With more consistent, thorough inspection data, insurance adjusters now receive the information they need to approve a claim. With inspections completed faster, dealers can often schedule repairs services on the spot – expediting and improving customer care, without sacrificing data quality.
GoFormz is now instrumental within the entirety of the dealer process. With the success of their digital inspection forms, Furniture Medic has now mobilized their customer authorization forms and invoices, allowing dealers to rapidly obtain necessary authorizations and route invoices for service requests, directly from their mobile devices.
These efficiencies have resulted in less time spent on claims, and more time to prioritize the expertise and craftsmanship Furniture Medic is so well known for. Additionally, GoFormz is now a standard element within all-new franchise training at the Furniture Medic Academy.
To learn more about digitizing inspection forms with GoFormz, check out our digital inspection form overview and explore our Starter Guide. Or, to read the entire Furniture Medic case study, click here.
