ServiceMax

From the ServiceMax Blog: How Mobile Forms Empower Frontline Workers

From the ServiceMax Blog: How Mobile Forms Empower Frontline Workers

GoFormz is passionate about extending digital benefits to every inch of a business. Teams gathering data in the field are often digitally underserved, in this guest post for ServiceMax, we explain how (and why) this can be remedied. 

Electronic Evolution: How “Digital” Is Shaping the Field Service Industry

Electronic Evolution: How “Digital” Is Shaping the Field Service Industry

Digital Transformation — a buzzword wielded by brands and thought leaders alike. But for Field Service professionals, what does a Digital Transformation really entail? Explore how digitally transforming your collection of Field Service documents can lead to improved communication, competitive advantages and an optimized customer experience. 

Video Case Study: Inspecta Improves Efficiencies and Customer Satisfaction with GoFormz

Check out our short video case study featuring Perttu Immonen, from Inspecta, as he discusses how he improved his field service inspection processes with GoFormz and ServiceMax’s integrated solution.

At-A-Glance

About Inspecta: Inspecta is one of Europe’s largest testing and certification companies with 1,600 professionals in 8 countries and 100,000 customers

Challenge: Inspection forms are key to Inspecta’s industrial and field certification inspection businesses. They were using a very manual processes for handling forms and were storing them in many different places. Management of attachments was also quite cumbersome. With so many inspectors in the field generating volumes of inspection forms every day, Inspecta needed a more efficient solution for information handling and centralization.

Solution: GoFormz is a certified partner of ServiceMax. Inspecta was already using ServiceMax’s solution so they easily extended the fully integrated end-to-end system with GoFormz.

Results:

  • Gained 15% efficiencies of inspectors in the field
  • Much faster billing cycles

  • Vastly increased customer satisfaction