Use Case Spotlight: Aristocrat Gaming
How Aristocrat Gaming gained a competitive advantage with GoFormz
The world of casinos and gaming is vast, vibrant, and exciting! But that world moves quickly, and the team at Aristocrat Gaming was tired of delays. When they found GoFormz, they not only found a solution for better data management, they found a way to gain a competitive edge over other gaming manufacturers with faster data capture, standardized documentation, and faster jackpot payouts to their winners.
Speed is everything in the Digital Age. Faster internet connections, faster forms of communication, and now, thanks to GoFormz, Aristocrat can facilitate jackpot payouts faster than their competitors. Here’s how Aristocrat found their edge with speed over their competition.
Fewer Mistakes
In highly regulated industries, like gaming, there’s more at risk when capturing information. Audit trails and machinery inspections are top priorities, especially when reporting to state and federal agencies. The Aristocrat team found that their paper-based processes for verifying and approving a jackpot win and capturing player information were causing major slowdowns. Not only were paper processes slow, but they were also often difficult to read, leading to further payout delays.
After switching to GoFormz, Aristocrat achieved a 75% reduction in time spent completing jackpot verification paperwork. Not only is processing payout information faster, it is now also more secure. GoFormz data encryption allows for a safer means of capturing winner photo IDs, while also removing the need for handwritten notes and annotations. With their digital forms automatically routed to other invested parties for electronic signatures, they are now able to streamline their processing without adding hassle to the gamers.
More Accurate Product Inspections
In addition to payout calls, each Aristocrat Gaming machine receives regular, thorough inspections. The goal behind these inspections is attention to detail, ensuring each light is glowing the correct color, all the gameplay layouts are uniform from machine to machine, and every topper and accent piece of the machine itself is set to the manufacturing standard. This is a long list of meticulous details to sort, and being able to move away from paper has dramatically improved this process for their field service technicians.
By switching to digital forms, technicians are now able to breeze through inspections using digital checklists equipped with the ability to include images and notes directly within their forms – all without the risk of lost or damaged paperwork, or illegible handwriting. This process is not only easier for the technicians and office staff, but it also makes the inspection process faster and more efficient. And with features like Required Fields enabled, Aristocrat teams are now able to make sure every key piece of each machine is up to their exact standards.
Benefits: Time Saved, Happy Gamers
The direct benefit of being able to guarantee a faster payout than their competitors gives Aristocrat a competitive edge. They can now confidently promote their payouts are the fastest in the industry, and get winnings into gamer’s hands faster than anyone else - all without risking compliance infractions. But it’s not just the gaming enthusiasts seeing the time savings.
With late-night and weekend calls, many of the Aristocrat technicians were running heavy overtime numbers, especially with the long processing times for payout calls. This led to a labor and overhead cost that Aristocrat didn’t need. After switching to GoFormz, they are now able to reduce overtime costs, while preventing overwork or burnout for their employees.
