[Video] Customer Story: Southern Backflow Services
“We now operate 100% electronically!”
About Southern Backflow Services
Based in South Mississippi, Southern Backflow Services provides backflow prevention coverage from East Texas to Louisiana, Mississippi, Alabama, and Tennessee. The company plays a vital role in safeguarding city water supplies by preventing the backflow of water (and resulting contamination) from stores or buildings into the municipal water system.
Challenge
Southern Backflow Services needed a way to digitize their paper-based customer work order process in order to address a variety of challenges, primarily time-consuming inefficiencies associated with scanning, emailing, printing, and filing paperwork and missed opportunities due to manual form delivery.
Solution
Southern Backflow Services eradicated their paper process by digitizing their customer work order forms. Utilizing a variety of digital form features and logic, Southern Backflow Services streamlined the form-filling process, achieved substantial time savings, and enhanced communication between office personnel and traveling technicians.
Results
Achieves significant time savings
Now operates as a mobile workforce
Gains access to real-time data
Enforces collection of critical data points
Forms
Customer Work Order Forms
Read Southern Backflow Services’s full customer story to learn more about utilizing the GoFormz platform.
