Case Study: Strategic Sanitation Services Inc.
Originally published on 12/09/2015
“The ability to get instant access to data to test assumptions and make decisions is the biggest benefit. And that takes for granted all of the other benefits, like much faster operations in the field and the ability to have everything digital.”
About Strategic Sanitation Services
Strategic Sanitation Services Inc. provides condominium and apartment communities with comprehensive, on-site waste control and recycling services. They have grown an average of 30% year-over-year and serve over 250 residential communities in Southern California for some of the biggest property management companies in the nation.
Challenge
Strategic Sanitation Services needed a way to access field data for internal and client-facing reporting efficiently.
Solution
Strategic Sanitation Services can now instantly access submitted forms and data – resulting in faster response times, increased customer satisfaction, cost savings, and a 50% reduction of payroll processing times.
Results
50% reduction in payroll processing time
Improved customer satisfaction and more efficient communication
Increased visibility into field team activities via GPS and Image fields
Comprehensive, timely reporting across Strategic’s entire data collection
Conditional formatting dynamically adapts forms to employee data-capture needs
Instant access to business intelligence data drives better analysis of company operations and more effective decision-making
Forms
COVID-19 Health Screenings
On-Site Waste Control Form
Customer Surveys
Field Service Reports
The Breakdown of the GoFormz Impact
Streamlines field-to-office workflows
As Strategic outgrew their paper forms, they needed an efficient way to process information from the field. With GoFormz, they can build service forms in-house and easily add more processes at any time.
Accelerates Form Delivery
Strategic technicians submit a form for every service completed in the field – easily adding up to 4,000 forms a month! With GoFormz, forms that once took a week to get into the office can now be accessed in seconds. Technicians can instantly generate a digital form from their mobile device, upload pictures, and automatically send the form once completed.
Reduces Payroll Processing Times
Strategic gives specific bonuses based on their field technicians’ performance. Before GoFormz, this process was completed manually. Adding GoFormz has helped Strategic reduce its payroll processing times by 40%.
Identifies Business Obstacles and Opportunities
Through GoFormz’s data capture, Strategic made the impossible possible, gathering a year’s worth of data to make better educated decisions.
Empowers Teams
With GoFormz, Strategic created a more accessible career path for its employees. Technicians can access their career path form and see their up-to-date progress from any device and at any time.
Read Strategic Sanitation’s full customer story to learn more about utilizing the GoFormz platform for seamless data collection, streamlined processes, and more thorough documentation.
