Case Study: Inspecta Improves Efficiencies and Customer Satisfaction

Inspecta is one of Europe’s largest inspection, testing and certification companies with 1,600 professionals in 8 countries and 100,000 customers. They found GoFormz through the integration partnership with ServiceMax. Since implementing GoFormz, Inspecta now has all their field data flow directly from the field into their ServiceMax account. 

Challenge

Inspection forms are key to Inspecta’s industrial and field inspection businesses. They were using a very manual processes for handling forms and were storing them in many different places. Management of attachments was also quite cumbersome. With so many inspectors in the field generating volumes of inspection forms every day, Inspecta needed a more efficient solution for information handling and centralization.

Solution

GoFormz is a certified partner of ServiceMax. Inspecta was already using ServiceMax’s solution so they easily extended the fully integrated end-to-end system with GoFormz.

Results

  • Gained 15% efficiencies of inspectors in the field 
  • Much faster billing cycles
  • Vastly increased customer satisfaction
  • Improved documentation quality