Case Study: Muller Management - McDonald's Franchisee

Muller Management is an independent McDonalds franchisee that oversees 21 McDonalds locations in the Atlanta Metro Area. Since their inception in 1972, Muller Management has placed an emphasis on creating a fun and rewarding work environment for their employees – giving them the tools to succeed, learn and grow.

Challenge:
The team needed a digital solution to reduce the amount of time spent on their lengthy review-process documentation, without risking the accuracy of collected data.

Solution:
Replaced paper forms and excel spreadsheets with GoFormz mobile forms to simplify the review process, expediting form completion while maintaining a high level of data accuracy.

Results:

  • Eliminated the need to re-key manually collected data

  • Reduced opportunities for human error (by replacing error-prone excel spreadsheets)

  • Improved form delivery using auto-email

  • Increased data accuracy, and collection efficiency via auto-calculations

  • Saved users significant time with streamlined features (like Drop Downs) for frequently used data selections

Forms:

  • Service Reviews

  • Cash Audits

  • Performance Reviews

  • Health Inspections

  • Customer Experience Forms

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