Customer Story: Municipal Well & Pump

About Municipal Well & Pump
Serving Wisconsin and Illinois for over 100 years, Municipal Well & Pump provides water well design, construction, installation and maintenance, primarily to municipal and industrial wells.

Municipal well and pump field teams use mobile forms on their tablets to capture well water capacity data

Challenge
Municipal Well & Pump (MWP) struggled with their “cumbersome” data collection and delivery process. Relying mainly on paper forms, documents were often illegible and missing critical data, forcing back-office teams to manually search for specific pieces of data within old documents. Paper forms also required hand delivery, resulting in project delays.

Solution
Municipal Well & Pump digitized their paper documents using GoFormz, allowing forms to be completed on phones and tablets in the field, and instantly sent to the office. Collecting data digitally allowed the MWP team to expedite their data collection process, leveraging real-time data access to immediately address project needs, and route project documents to clients faster and more professionally. Digital documents have further enriched Municipal Well & Pump’s data collection through the inclusion of new data types like satellite images, job site photos, and GPS coordinates.

Our team constantly had to keep all those forms with them in their service trucks, and now the information is right at our fingertips. As soon as they finish it in the field they hit complete, and I get an email and the project manager gets an email of that form.
— Scott De Young, CFO, Municipal Well & Pump

Results

  • Savings of $40-50K a year

  • Business logic and automatic calculations lead to more accurate, complete data and significantly reduce delays

  • Real-time data leads to faster project response times

  • Streamlined record-keeping, via the GoFormz and Box integration

  • Customer documents are more professional and legible

  • Form images bring context to the other collected project data

Forms

  • Test of Well forms

  • Pre-Job Installation forms

  • Safety/Accident forms

  • Vacation Request forms

To read more about Municipal Well & Pump’s mobile forms success story, check out the full case study here.