Customer Story: Municipal Well & Pump
About Municipal Well & Pump
Serving Wisconsin and Illinois for over 100 years, Municipal Well & Pump provides water well design, construction, installation and maintenance, primarily to municipal and industrial wells.
Challenge
Municipal Well & Pump (MWP) struggled with their “cumbersome” data collection and delivery process. Relying mainly on paper forms, documents were often illegible and missing critical data, forcing back-office teams to manually search for specific pieces of data within old documents. Paper forms also required hand delivery, resulting in project delays.
Solution
Municipal Well & Pump digitized their paper documents using GoFormz, allowing forms to be completed on phones and tablets in the field, and instantly sent to the office. Collecting data digitally allowed the MWP team to expedite their data collection process, leveraging real-time data access to immediately address project needs, and route project documents to clients faster and more professionally. Digital documents have further enriched Municipal Well & Pump’s data collection through the inclusion of new data types like satellite images, job site photos, and GPS coordinates.
Results
Savings of $40-50K a year
Business logic and automatic calculations lead to more accurate, complete data and significantly reduce delays
Real-time data leads to faster project response times
Streamlined record-keeping, via the GoFormz and Box integration
Customer documents are more professional and legible
Form images bring context to the other collected project data
Forms
Test of Well forms
Pre-Job Installation forms
Safety/Accident forms
Vacation Request forms
To read more about Municipal Well & Pump’s mobile forms success story, check out the full case study here.