Customer Success Story: Pipe Line Unique Services
Pipe Line Unique Services utilizes digital service reports to accelerate form processing and client communication
“We have improved our trackable reporting for our customers, and we now have hard data to show them what we are doing and how reliable our equipment is.”
Challenge: Pipe Line Unique Services needed a way to accelerate the delivery of service reports from equipment sites. Once a document was completed at a worksite, it would need to be hand-delivered to the office for processing – often resulting in lengthy wait times. Form delivery delays made it difficult to promptly present clients with billing and incident documentation, which became all the more frustrating as the company grew.
Solution: Pipe Line Unique Services digitized their service reports and equipment tracking reports, allowing teams to fill out forms from job sites and instantly submit them to the back-office for processing. The ‘real-time’ nature of digital forms allows administrative teams to immediately access submitted forms, accelerating customer communication and form processing. Leveraging automated workflows and GoFormz reporting, service reports can now be automatically run and exported into Excel. These reports can then be regularly presented to important customers, detailing equipment performance and reliability.
Results:
Simplified client communication with easy to access digital forms
Automated reporting helps streamline analysis and improves insights
Elevated compliance monitoring
Reports provide evidence of equipment reliability and performance
To read Pipe Line Unique Services’ full case study click here or explore our full collection of customer case studies here.
