How Customer Feedback Helps Improve GoFormz
Customer feedback matters at GoFormz – here’s why:
Knowing what you’re getting right and wrong in the eyes of customers is extremely important for the growth of your business. And there’s only one way to ensure that happens: incorporate customer feedback throughout your product lifecycle!
That core concept is at the heart of everything we do here at GoFormz. When customers come to our platform to digitize their existing documentation, whether it’s timesheet templates, sign-in sheets, or other vital documents, users are constantly finding new ways to leverage our online form solution to mold to their existing processes. Through this, GoFormz customers find new ways to push the boundaries and recommend new improvements to the platform.
Here are two examples for how customer feedback is the driving force behind our digital forms platform:
The GoFormz Customer Feedback Portal
Delivering an exceptional customer experience should be at the top of every business's list. At GoFormz, we take that very seriously and are always looking for ways to engage with our customers. Through our customer feedback portal, customers and members of our product team can engage with one another in a centralized location to provide ideas, receive feedback, and push out status updates.
When we sat down with Kelsey Griswold, Senior Director of Product at GoFormz, this is what she had to say about the value of the customer feedback portal, “We review every comment, idea, and request with the goal to better understand ‘what problem is this user trying to solve and how can the product best help solve it?’” Griswold continued on to explain, “This approach has helped shape many new features and improvements such as our new eSignature fields, customizable Workflow Builder, new admin settings updates, and much more.”
Customer Reviews
Review generation has been an invaluable resource to gauge whether or not customers are happy with the product and service they are receiving. Review sites have also been a great place to build customer loyalty and brand credibility – adding another layer to show appreciation for customer feedback. Whether it's good or bad, customer reviews always shed light on areas we can improve or areas where we can continue to excel – allowing our team to move in a direction that puts our customers first.
If you’re a current customer who is interested in leaving us a review and sharing your feedback with others, we would love to hear from you. Please feel free to leave us a review here — we look forward to listening to your thoughts!
Customer feedback will always be encouraged at GoFormz. Whether the interaction takes place through our feedback portal, in a chat box system, or over the phone, our digital form solution is continuously evolving and looking to grow in a direction that best suits our customers. Check out our feature request portal, read the comments from other customers, or make a suggestion – who knows, your idea might be the next big product initiative at GoFormz!
