[Video] Customer Story: ServiceMaster by Cornerstone
“The average number of days it took us to bill in April was 20.08, in May it was about 16, and then in June the average was 9.9. Currently, we are sitting at 8.6 days in July.”
About ServiceMaster by Cornerstone
ServiceMaster is headquartered in Memphis, Tennessee, with an additional office in Nashville. As a national provider of disaster restoration services, they cater to a wide range of clients, including insurance companies and other large firms. Their teams are strategically stationed across the country, from New York City to Houston and Florida, allowing them to respond swiftly to customers nationwide.
ServiceMaster handles everything from small residential repairs and water damage restoration to more specialized services, like crime scene cleanup, smoke and odor removal, and hoarding cleanup. Their expertise extends to storm-related damage, general maintenance cleaning, and large-scale construction and industrial projects. Whether it's disaster restoration or major commercial construction, ServiceMaster is equipped to manage projects of any size with the highest level of professionalism and care.
Challenge
ServiceMaster relied on handwritten notes and after-the-fact photos to document services, making it difficult to bill for completed work accurately. ServiceMaster needed a digital data capture solution that allowed users to digitize their existing forms and insurance-provided documents.
Solution
Utilizing the Google Workspace integration and GoFormz automations, ServiceMaster teams can now automatically route data to specific Google Sheets and job folders, instantly populate form fields with highly-accurate information pulled from databases, and capture data offline in remote locations.
Results
Reduced average billing cycle length by 57%
Decreased labor percentages by 12%
Eliminates data re-entry and human error with automated workflows
Routes data to specific job folders and Google Sheets
Captures data in remote locations via offline forms
Forms
Scope Sheet
Consumable Sheet
Crew Activity Sheet
Field Risk Assessment Sheet
Insurance Specific Authorization Forms
Read ServiceMaster’s full customer story to learn more about utilizing the GoFormz platform for seamless data collection, streamlined processes, and more thorough documentation.
