Video Case Study: Inspecta Improves Efficiencies and Customer Satisfaction with GoFormz

Check out our short video case study featuring Perttu Immonen, from Inspecta, as he discusses how he improved his field service inspection processes with GoFormz and ServiceMax’s integrated solution.

At-A-Glance

About Inspecta: Inspecta is one of Europe’s largest testing and certification companies with 1,600 professionals in 8 countries and 100,000 customers

Challenge: Inspection forms are key to Inspecta’s industrial and field certification inspection businesses. They were using a very manual processes for handling forms and were storing them in many different places. Management of attachments was also quite cumbersome. With so many inspectors in the field generating volumes of inspection forms every day, Inspecta needed a more efficient solution for information handling and centralization.

Solution: GoFormz is a certified partner of ServiceMax. Inspecta was already using ServiceMax’s solution so they easily extended the fully integrated end-to-end system with GoFormz.

Results:

  • Gained 15% efficiencies of inspectors in the field
  • Much faster billing cycles

  • Vastly increased customer satisfaction