Case Study: Duraclean Modernized Operations and Increased Customer Satisfaction

"The efficiency of our service reps was a complete 180. They are now always equipped with the right paper work for the job."

duraclean logo

Duraclean, a full service restoration company, was struggling with the amount of paper forms that one field tech had to carry at all times. Hearing about GoFormz through one of their vendors, Furniture Medic, they were quick to sign up and move towards a paperless system. 

Challenge

Wanted to eliminate the amount of paper each field tech had to carry every day. Also, sought to equip their field representatives with the right forms for each job - since there were so many forms that varied per job type, some representatives often would not have the right paperwork for a job..

Solution

With GoFormz, the back office can now manage which forms are sent to representatives and techs depending on the job.

Results

  • Field representatives now have far less paper to bring out to jobs
  • Field representatives are consistently filling out the correct forms for each job type
  • The administrative team is also saving a significant amount of time
  • Reduction of errors in submitted forms
  • Strong efficiency gains with customer-facing services