Case Study: Duraclean Modernized Operations and Increased Customer Satisfaction
"The efficiency of our service reps was a complete 180. They are now always equipped with the right paper work for the job."
Duraclean, a full service restoration company, was struggling with the amount of paper forms that one field tech had to carry at all times. Hearing about GoFormz through one of their vendors, Furniture Medic, they were quick to sign up and move towards a paperless system.
Challenge
Wanted to eliminate the amount of paper each field tech had to carry every day. Also, sought to equip their field representatives with the right forms for each job - since there were so many forms that varied per job type, some representatives often would not have the right paperwork for a job..
Solution
With GoFormz, the back office can now manage which forms are sent to representatives and techs depending on the job.
Results
Field representatives now have far less paper to bring out to jobs
Field representatives are consistently filling out the correct forms for each job type
The administrative team is also saving a significant amount of time
Reduction of errors in submitted forms
Strong efficiency gains with customer-facing services