A key-factor in forging a sustainable B2C operation is securing repeat business.
Digital forms are an incredibly powerful tool when securing sustainable, recurring business opportunities. While paper forms, static PDFs and less flexible applications often put the onus on customers to manually fill out and deliver information, digital forms provide a more efficient, professional experience.
Here are a few of the ways digital forms improve customer-facing operations, resulting in further business opportunities:
- Effortless communication
Don’t keep your customers waiting. Digital forms empower users to instantaneously route completed documents to customers, reducing delays and improving responsiveness.
- Increased transparency
Provide further insight into project progress with new data types, like Images, Maps and Sketches.
- Absolute accuracy
Manual document completion results in unavoidable opportunities for human error, which wastes customer time and damages your business’ credibility. Using digital forms, ensure mathematical totals, customer information and project details are correct, with Automated Calculations and embedded Form logic.
- Simple, accessible record-keeping
Rapidly recall customer information, project details and more with centralized, Cloud based record-keeping and digital features like Tags. Simplified record-keeping allows back-office and administrative teams to spend less time organizing documents and more time focusing on their customers.
In the ever-evolving world of business, companies must digitally adapt to keep pace with their competitors, while providing a positive customer experience. Digitizing forms with GoFormz allows users to embed digital features that make customer service and retention easy.
To learn more about what GoFormz can help your business accomplish, check out our white paper, ‘The 5 Phases of Digital transformation’.