Why Customers Choose GoFormz
How GoFormz became the top choice for data collection
Our team recently conducted a survey to learn more about our customers’ experiences with GoFormz. We asked about their major challenges before GoFormz, reasons for choosing GoFormz, and much more. Respondents span across 14 industries and 5 countries, with 75% of respondents working at a company of 50+ employees.
This survey gave us valuable stats and insights into the customer journey that we’re excited to cover. In this blog, we’ll specifically look at how customers collected data before GoFormz and why customers prefer GoFormz over their previous methods.
Data Collection Before GoFormz
1. Pen & Paper
Pen and paper were once the go-to methods for data collection. After all, it’s what we’re often taught in grade school. And while it’s a simple way to collect information, it's riddled with problems. Paperwork is often lost or damaged, exposed to errors during manually re-entry, and lacks real-time access. In fact, 90% of our customers encountered at least one of these problems before discovering GoFormz.
2. Spreadsheets
Spreadsheets can bring some level of organization, but managing them is complex and time consuming. These often require data re-entry as well. Collaborative efforts are stunted due to multiple versions, copious edits, and the inability to integrate with other systems. According to our survey, our customers opted for mobile forms because of the need for better reporting and improved collaboration.
3. Email & Fax
Email and fax were used to send data, but these methods were slow, prone to errors, and lacked security. Managing data across multiple emails and platforms caused confusion and disorganization. One GoFormz customer noted the platform “reduces the need for email chains and provides a database to easily refer back to.”
4. Other
In our survey, 8% of customers tried a different mobile forms solution or another form of data collection. Ultimately, they cited these alternative methods were costly, lacked flexibility, and unsuccessful. Since switching to GoFormz, 89% of customers report significant improvement in productivity.
What Customers Love Most
1. Easy-to-Use Mobile Form Builder
GoFormz provides an intuitive form builder that allows customers to create custom mobile forms without code. Customers value the ability to make a PDF fillable or create a new digital form from scratch. The GoFormz drag-and-drop builder empowers customers to design mobile forms that fit their needs.
2. User-Friendly Mobile Device Experience
GoFormz is optimized for mobile devices, like smartphones and tablets, to offer a seamless user experience. Customers enjoy filling out forms based on their viewing preference and device: List View (an app-like view) & Form View (a traditional form layout). Mobile forms can even be accessed offline for users that work in areas with little to no internet connection.
3. Fast ROI
Customers agree that GoFormz delivers fast returns on investment. By using mobile forms, businesses experience better productivity that leads to cost savings. According to our survey, 72% of customers report a positive return on investment within a few months.
4. Superb Account Managers & Customer Support
GoFormz’s commitment to being Customer-Centric is reflected by our exceptional team. Customers rave about the guidance, training, and ongoing assistance they receive from Account Managers and Customer Success team. In a recent case study, Mauricio Silva at Eurotech had only “positive things to say about the Professional Services team because they are very supportive.”
Why Customers Choose GoFormz
GoFormz is a top choice for data collection because it addresses the issues of other methods. Pen and paper often result in lost or damaged information, while spreadsheets can be intensive and repetitive. Email and fax can cause confusing threads of conversation, and other platforms fall short of capabilities.
GoFormz offers a unified and efficient mobile forms platform for data collection. The easy-to-use Template builder, user-friendly interface, fast ROI, and superb customer support makes GoFormz a preferred choice over competing methods. Our customers have reported on better productivity, improved collaboration, faster reporting, and much more.
Ready to join the thousands of customers who made the switch? Get started with GoFormz today!
