Spotlight Form: The Digital Service Ticket
Effortlessly complete and share professional, accurate digital service tickets with employees, coworkers, clients, and more
Digital service tickets provide service departments of all industries – from IT departments to repair shops and construction companies – with an efficient, seamless way of collecting critical data and information.
Your digital service tickets can be easily equipped with a variety of field types and Logic to enhance and improve the completeness and accuracy of collected data. For example, digital forms can host new data types that traditional paper documents couldn’t such as Signatures, Automatic Calculations, Images, Checkboxes, and more. Similarly, your digital service tickets can be equipped with logic to ensure critical fields, such as calculations and Signatures, are completed before a form is submitted.
Once a form has been submitted, through Automated Workflows, the digital service ticket can be transferred over to the appropriate team member instantly – expediting business processes of all kinds. With this functionality of automated form sharing, teams can even integrate other business applications to the GoFormz platform to create a smooth seamless flow of communication between connected platforms and eliminate the need for rekeying information.
Use Case Example:
DESHAZO, a current client of GoFormz, leverages the Digital Service Ticket in two ways – through Barcodes and Drop Down menus. They leveraged the Barcode scanning feature to instantly fill relevant Database fields while their other digital service ticket utilized Drop Down menus to prefill with options. Both of their solutions reduced the opportunity for inaccurate data entry and streamlined document sharing and storage amongst 200 technicians across various locations. Once their service technicians were able to complete the form, the form was instantly routed to that corresponding location’s office administrator and clients through Automated Workflows – allowing them the ability to begin the billing process.
After the Deshazo team digitized their service tickets, they emphasized the impact GoFromz has made on their daily operations and ultimately the incredible value of improved data collection that has been added to their services. “What we see from a business improvement standpoint when we are working with multiple facilities and multiple customers every single day throughout the country, the ability for us to have one central area of document storage that we can go search is extremely valuable to our customers and is extremely valuable to us,” Tray Ivey, President of DESHAZO explained.
Key features to include in your Digital Service Tickets:
Database fields – Auto-populate corresponding fields based on Database field selections from Data Sources.
Checkbox fields – Simplify the selection of tasks performed with Checkbox fields and eliminate opportunities for human error.
Table fields – Provide better structure and organization to your service forms while also including additional features within Table fields to elevate data capture.
Automatic Calculations – Fields equipped with Automatic Calculations can instantaneously calculate your totals without having to manually do the math.
Automated Workflows – Automate form routing, uploads, and more to connected systems.
Electronic Signatures – Easily capture client Signatures with electronic Signature fields.
To learn more about how teams leveraging digital service tickets to capture data more efficiently and accurately, read the DESHAZO case study here.
