3 Ways to Leverage Digital Data Capture to Improve Your Telecom Workflow
Digital data capture enables telecommunication companies to streamline workflows from end-to-end, improving customer satisfaction
The GoFormz platform provides various telecommunication teams and their clients with a highly professional, efficient way of communicating. Check out these three ways digital data capture can enhance your telecom workflows:
Automate your workflow end-to-end with Automated Workflows
GoFormz workflows process incoming data and move it between integrated business systems, in real-time. Leveraging this functionality eliminates manual data entry or rekeying of information, increases data accuracy, expedites customer requests and processing, and ultimately streamlines workflows.
Check out some of the ways current GoFormz users are leveraging this powerful feature to improve telecom workflows:
Telecom operators in the field can instantly route completed forms and images to a dynamically created folder within integrated cloud storage – acting as a digital file cabinet and eliminating any time-consuming administrative burdens in the future.
Dispatch mobile forms with pre-filled data leveraging previously captured data to existing clients to fill out.
As data is collected, telcom team members can integrate data into business systems and applications to allow for a seamless flow of information capture.
Once a form is completed, mobile forms can be routed to specific team members, colleagues, clients, and integrated apps simultaneously using form data to dynamically choose each form’s destination.
And so much more!
Ensure data accuracy through Dynamic Field Properties
Guide data entry, manipulate the look and behavior of form fields and ensure data is accurate through Dynamic Field Properties. Dynamic features allow form creators the opportunity to improve their original rigid paper documents with thoroughness and accuracy. Specific form fields can be made Required, Visible, Hidden, or even change color, based on data entered into Text fields.
For example, a telecom service provider is tasked with evaluating a telephone pole as it was damaged in a storm. If the inspector were to select a Checkbox signifying the damaged pole was in need of a repair, an additional form field would appear and be made Required, ensuring for a more thorough means of documentation from the start of the inspection.
Without entering the above information from the start, the telecom operator might have to go back to the site and document further information – resulting in a delayed response time as well as a possible outage that leaves customers frustrated. By leveraging Dynamic Field Properties, incomplete forms are a thing of the past and telecom teams improve their professionalism and responsiveness.
Leverage the Reporting tool
Across the nation, telecom teams are all required to keep up with inventory, record-keeping across national branches, and evaluate an operation’s productivity. By leveraging the dynamic GoFormz Reporting tool, telecom teams can garner actionable insights from mobile form data to identify trends, opportunities, and obstacles in real-time – providing valuable visibility into your workflows.
Think of the GoFormz Reporting tool as a spreadsheet of GoFormz collected data that automatically gets updated as information gets collected. Your reports are completely customizable, allowing form creators and users the flexibility to pull critical information quickly and efficiently. For example, your can organize your report in the following ways:
Arrange Columns by dragging your Columns left or right to select where it will be displayed
Adjust the width and the size of your Column
Sort data by name
Delete a Column
You can even organize Columns into subdivisions to enhance report readability
To better enhance your data capture and operation’s workflow, regular reports can be scheduled on a daily, weekly or monthly basis – eliminating the need for manual data collection, removing administrative overhead, and providing visibility to real-time data.
By leveraging digital data capture, telecom companies can enhance the customer experience all while expediting telecom team workflows and processes. Interested in learning more about how the GoFormz platform can best suit telecom teams? Check out these top five digital forms for the telecommunication industry.
