The Top 5 Digital Forms for Telecommunications
With digital telecom forms, telecom service providers can automate customer service processes, access data in real-time, and more
With the rapid advancements of digital solutions, industries are experiencing an urgent need for modernization, and the telecommunication industry is no exception. Due to the COVID-19 crisis, a majority of the global workforce has been forced to work from home, requiring access to systems from remote or dispersed locations, videoconferencing, collaborating with colleagues, file sharing to the cloud, and much more!
By introducing digital forms into everyday processes, telecom teams can better support their operation’s digital transformation. By using the GoFormz app to fill out forms, your mobile forms look exactly like your existing paper documents, streamlining user adoption and increasing professionalism – and even work offline!
Most telecom service providers receive hundreds, if not thousands, of customer requests every day. With the ever-growing number of requests, it can be challenging to ensure data is up to date in real-time. Within the GoFormz app, you can automate form tasks and workflows to streamline data collection, form routing, and record-keeping. Additionally, with our powerful mobile form integrations, telecom service providers can instantly update connected databases, store forms within Cloud applications, dispatch mobile forms with pre-filled data, and much more.
To better support your operation's work-at-home teams, online forms can be utilized to collaborate with colleagues, customers, and more, through our form sharing feature, by easily sharing links to forms that anyone can access to fill out and complete from anywhere, at any time.
Check out how these five digital forms can enhance your telecom operation’s customer service, improve operational workflows, and modernize day-to-day processes:
Work Orders
By introducing digital work orders into your day-to-day operations, telecom teams can drastically improve their project communication and client-facing professionalism – resulting in enhanced customer care and satisfaction. GoFormz provides all users with a digital work order template that has helped thousands of users gather important customer information like project details, labor cost, any materials required to complete the job, and much more. For example, if an operator is conducting work on a utility pole, using their mobile device they would be able to complete a work order from the field – even while offline. Instead of waiting to submit the rigid paper document back to the office, they could complete their work order, and send it directly to the home office team through our ability to Automate Workflows, resulting in greater response times to coverage outages and network speeds for customers.
Store Checklist
Mobile carrier stores can be found all over the globe and oftentimes they require employees to walk through the store to verify the store is stocked, clean, signage is properly displayed, and more. In order to ensure national stores are all meeting these daily requirements, teams can leverage a digital store checklist that can be updated in real-time. By equipping this digital form with Checkbox fields, this tedious task becomes that much simpler for telecom employees. Additionally, with real-time data, automated form routing, and the ability to integrate into various business applications, large corporations can ensure store fronts from east to west are remaining consistent, providing customers with the same experience no matter their location.
The Release Form
Once a service has been completed, whether it’s on a mobile device or service conducted in the field for telecom companies, digital release forms provide clients and vendors with a simple means for capturing critical authorization data. For example, if a mobile carrier fixes a cell phone for a customer, before the carrier releases the device back to the customer, they might have clients complete a release form to ensure authorization. Release forms can be equipped with electronic Signatures and can be shared with clients via link to fill out, sign, and complete through our Public Forms feature – providing customers and vendors with a seamless means of collaboration.
Inventory Spreadsheets
Quantifying and recording inventory is oftentimes a daunting but necessary task for stores, whether you’re a large national chain or small business. By digitizing your inventory spreadsheets, not only can you utilize the GoFormz dynamic Reporting tool to continuously update inventory counts in real-time, but you can also leverage powerful features like Barcode Scanning, Automatic Calculations, Image fields, and more – transforming and enriching your data with new data types for telecom service providers.
Visitor Sign In Form
With the challenges of COVID-19, storefronts are contact tracing in an effort to slow the spread of the virus. By digitizing visitor sign-in forms, telecommunication companies can maintain records more efficiently, analyze data in real-time, allowing customers and employees to remain safe and secure while in the store. Visitor sign-in sheets can be equipped with Timestamps that can auto-populate as soon as a visitor enters their name, to increase the efficiency of completing the digital form. Additionally, Table fields can be used to keep data organized, accurate, and uniform, making it extremely beneficial for telecom employees of all kinds to ensure data is being properly organized and stored for easy access to data.
All in all, the telecommunication industry can benefit from digitizing rigid paper documents, regardless of the size of the company. To learn more about how digital forms can help elevate customer satisfaction, daily workflows, and operations for telecom service providers, check out these essential features for telecommunication mobile forms or check out our GoFormz starter form templates.
